WARREN OTTE

4129 Churchill Drive

Pleasanton, CA 94588

Cell (925) 596-0511

PROFESSIONAL PROFILE

Decades of successful technical support and management experience in the computer industry, spanning the IBM mainframe, UNIX and Windows platforms. Skilled in managing software engineers who support operating systems, software applications, microcode, patch management, and remote support of computing systems. Experienced with large computing platforms, storage area networks, fibre channel architecture, SCSI, SATA, and iSCSI architecture, storage devices, and host bus adapters.

I understand, and can support, the world’s largest IT customers.

TECHNICAL SUMMARY

Operating Systems: Windows 2003 Active Directory, 2003 Server, XP, 2000 Server and Workstation, NT 4.0 Administration, Solaris Systems Administration, UNIX, IBM System/390 - MVS / ESCON / Sysplex

Networking: 3^rd-level Tech Support on Storage Area Networks over switched fibre fabrics. Trained on Cisco architecture, Ethernet wired and wireless WAN’s and LAN’s, routers, switches, and hubs,

Hardware: CipherMax encryption devices, Fibre-channel Storage Area Network components with Hitachi, Engenio, Xyratex and Clariion RAID Storage, Brocade and McData switches, and most HBA vendors. Very experienced with SCSI RAID and IBM-compatible mainframe disk systems. In-depth hands-on experience with Intel-based server and workstation hardware. Mainframes & Storage: large-scale processors from IBM 370/303X to Amdahl 5995M. I can conduct the physical site planning for data centers, including 3-phase power and HVAC.

Applications Software: Office, Access, MS-Project, SQL, Lotus Notes & SmartSuite, Dreamweaver, numerous backup and disk imaging programs. Numerous storage and network diagnostic applications.

KEY ACCOMPLISHMENTS

At CipherMax:
CS Management, and tech support management, of 3^rd-level software support group.
Reduced annual support costs by over $500,000 and still provided 7x24 customer support
At TECO:
Plan, maintain, and support the company’s IT assets, with 3 years’ continuous uptime.
At SGI:
World-wide SAN support planning, new SAN product releases, member of corporate Product Teams
Support of SGI’s SAN products, attached to Sun servers, provided revenue of $1,700,000
At Amdahl:
Technical support, and tech support management, of 3^rd-level mainframe software and hardware groups
Pioneered the use of artificial intelligence and remote diagnostics to analyze mainframe systems globally.
Instrumental in producing money- and time-saving technical procedures, including remote, concurrent software patch management and installation
Maintenance revenue of $140,000,000 per year became profitable one year ahead of plan.

PROFESSIONAL EXPERIENCE

Managed 12-24 software, telecommunications and hardware specialists in the HQ Tech Support group.
Assigned as Project Manager for several field introductory programs for new products.
Coordinated the contracts, training, spares, and support of Authorized Support Partners in six countries.

EMPLOYMENT HISTORY

CipherMax, Inc. – San Jose, CA 2006 – 2009

HQ Tech Support Manager, Encryption Products

TECO Pneumatic, Pleasanton, CA 2003-2006

Tech Support for all IT, including Windows 2000 Clustered Servers, workstations, SAN & backups

SGI Headquarters, Mountain View, CA 2000-2003

Support Program Manager, SAN products
Storage Planning; Global Customer Services

Amdahl Corporation, Headquarters, Sunnyvale, CA 1983 - 2000

HQ Technical Support, Open Systems Servers, RAID
HQ Tech Support Manager, Mainframe CPU’s
Field Manager and Sr. Field Engineer

EDUCATION

Las Positas College, Livermore, CA (ongoing)

Website Development – theory and extensive labs writing XMTML
Windows 2003 Active Directory – theory and extensive labs
Windows 2003 Server Systems Administration with extensive labs
Cisco Academy, Semesters I – IV, plus Wireless Networking
White Hat Hacking and Network Security

University of CA, Santa Cruz Extension Courses:

Five classes in Network Technologies and Architectures
Relational Database Management Systems
UNIX and C Language Programming courses

National Electronics Institute, Denver, CO

Sr. Electronic Technician, Graduate

Industry Courses

Storage and Storage Area Networking – numerous classes
Ongoing studies in the Microsoft MCSE curriculum
Solaris System Administration (3 courses)
Cisco Network Academy (4 semesters in Networking architecture)
Uninterruptible Power Systems hardware classes (sizes to 50 KVA)
Numerous classes in Storage, I/O Channel, SCSI, and Mainframe hardware, software, and architecture
Numerous seminars in a Professional Development series, including:

Presentation Skills, Finance for Managers, Accounting Fundamentals, Employee Development, Project Management, Managing Within The Law, Time Management, Dale Carnegie, Toastmasters, etc.

Work Status

U.S. Citizen by birth. Obtained Q security clearance for government computer installations.

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